Returns and Refunds

You may return new unused and none personalised items within 14 days for a full refund.

Unfortunately, any items that have been personalised to a specific requirement can’t be resold due to a bespoke element, therefore we will not be able to refund the item.

In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewellery sets containing earrings or real body jewellery unless the items are faulty or damaged.

To avoid disappointment, please check whether an item can be returned before placing your order.

Our returns address is:

Strictly Gifts
Unit 4 Knuway House
Cranborne Rd
Potters Bar, Herts

Faulty Items

In the unfortunate event you have received a faulty item, please email us at within 14 days of receiving your order. Depending on the fault we will offer you a replacement or refund. Please note we cannot offer refunds on faults that have occurred due to misuse or due spelling mistakes that you have made when placing the order.