FAQ

How much is delivery?

UK Standard Delivery - Royal Mail Tracked (2-3 working days from dispatch / 4-5 days from order placed) £3.95

UK Next-Day Delivery (guaranteed next working day + same-day dispatch)   - Special Delivery or DPD Courier   £6.95

European Delivery (5 - 7 working days)  -  DPD Courier Delivery   £9.95

Worldwide Delivery (14 working days)  - Royal Mail Airsure Standard Delivery Not Tracked £15

Please note: GPO products shipped to Europe and Worldwide will have a different postage tariff due to the size and weight of these goods.

GPO European Delivery (5 - 7 working days)  - Delivery  £19.95
GPO Worldwide Delivery (14 working days)  - Delivery £24.95

Do you ship abroad?

Yes we offer worldwide shipping.

Will I receive a receipt/order details in the delivery?

We do not include the invoice or order details with the products. We will email to you your order details.

When will I receive my order?

For standard delivery we aim deliver in 4-5 days from order placed.

UK Next Day Delivery your order must be placed before 1pm. Orders placed on Friday before 1pm will be delivered the following Monday. Orders placed after 1pm on Friday will be delivered the following Tuesday.

How can I return an item?

You may return new unused and none personalised items within 14 days for a full refund.

Unfortunately, any items that have been personalised to a specific requirement can't be resold due to a bespoke element, therefore we will not be able to refund the item.

To avoid disappointment, please check whether an item can be returned before placing your order.

Our returns address is:

Strictly Gifts
Unit 4 Knuway House
Cranborne Rd
Potters Bar, Herts
EN6 3JN
UK

Faulty Items

In the unfortunate event you have received a faulty item, please email us at info@strictlygifts.co.uk within 14 days of receiving your order. Depending on the fault we will offer you a replacement or refund. Please note we cannot offer refunds on faults that have occurred due to misuse or due spelling mistakes that you have made when placing the order.